Frequently Asked Questions
Everything you need to know about shopping with Zeve
What is the status of my order?
Once your order is placed, you will receive a confirmation email. As soon as your package ships, we will send a second email containing your tracking number so you can follow its journey in real-time.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by destination but generally range between 7-14 business days.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Simply visit our Returns Portal to generate a prepaid shipping label and start your refund or exchange process.
Which payment methods do you accept?
Zeve accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible financing options through Klarna and Afterpay.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. Please note that international orders may be subject to local customs duties and taxes, which are the responsibility of the customer.
How can I contact customer support?
Our dedicated support team is available Monday through Friday, 9 AM to 6 PM EST. You can reach us via the live chat on our website or by emailing support@zeve.com.